Terms of Service

Welcome to Ally Pet Grooming. By booking an appointment or using our mobile pet grooming services, you agree to the following Terms of Service. Please read them carefully.

Services Provided

Ally Pet Grooming offers professional mobile pet grooming services, including bathing, grooming, nail care, and related services performed at your location. All services are provided with a focus on safety, comfort, and personalized care for your pet.

Appointments and Scheduling

Appointments must be scheduled in advance. We recommend booking early to secure your preferred date and time.

• Arrival windows may vary due to traffic or previous appointments
• We will notify you of any delays when possible
• Please ensure access to your pet at the scheduled time

Pricing and Payments

All prices are based on service type, pet size, breed, coat condition, and temperament.

• Final pricing may vary if additional time or services are required
• Payment is due upon completion of service
• We accept major payment methods (details provided during booking)

Cancellations and Rescheduling

We understand that plans change.

• Please provide at least 24 hours' notice for cancellations or rescheduling
• Late cancellations or missed appointments may be subject to a fee
• Repeated no-shows may result in refusal of future service

Pet Health and Behavior

The safety of your pet and our groomers is our top priority.

By booking with us, you confirm that:

• Your pet is in suitable health for grooming
• You will inform us of any medical conditions, sensitivities, or behavioral concerns

We reserve the right to stop or refuse service if a pet:

• Shows signs of illness, aggression, or extreme stress
• Poses a safety risk to itself or the groomer

Grooming Risks

While we take every precaution, grooming may involve certain risks, especially for pets with matted coats or underlying health conditions.

• Minor nicks, irritation, or stress may occur in rare cases
• Severely matted pets may require shaving, which can increase skin sensitivity

By using our services, you acknowledge and accept these risks.

Satisfaction Policy

Your satisfaction is important to us. If you are not satisfied with a service, please contact us within 24 hours so we can address your concerns.

Liability

Ally Pet Grooming is not liable for:

• Pre-existing health conditions or complications
• Injuries resulting from undisclosed behavioral or medical issues
• Loss or damage caused by circumstances beyond our control

Website Use

If you use our website:

• You agree not to misuse, copy, or distribute content without permission
• You will not attempt to disrupt or harm the website

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your information.

SMS & Text Message Communications

By providing your phone number, you consent to receive SMS messages from Ally Pet Grooming regarding appointment confirmations, reminders, and updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about these Terms of Service, please contact us:

• Ally Pet Grooming
• Phone: (415) 377-7298